Only report what can be acted upon. For every KPI you feel like reporting, ask yourself what behaviour does this drive? Maintain or correct?
KPI? What KPI?
Written by:jon m wilson
As half of the team behind 101projects101days.com, I am a serial starter of things, beginner of projects. I work in bits and in bytes, in words and paragraphs; I work in wood, metal, and paper, in fabric and in leather; I work in fits and in starts. Most of all I work intermittently and inconsistently.
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