What do you expect?

Expectation management is key – if the system or process is not performing as expected, there are two divergent causes. Either the system is not performing correctly, or the user expectation is incorrect.

The former needs the system to change.

The latter is a question of education, training, and potentially respecification and then system change, if the user expectation matches the business expectation. In any large system there are often subsets of users with differing requirements, priorities and agendas.

Someone, somewhere has to balance these differences and try to achieve consensus and compromise.

Someone has to tell the users.

jon m wilson Written by:

As half of the team behind 101projects101days.com, I am a serial starter of things, beginner of projects. I work in bits and in bytes, in words and paragraphs; I work in wood, metal, and paper, in fabric and in leather; I work in fits and in starts. Most of all I work intermittently and inconsistently.

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