Jon M Wilson

Jon M Wilson is intermittently the author of this site. It started back in 1997, and has been regularly abandoned, refreshed and restarted over the years, depending on mood, inspiration, and the pursuit of gainful employment.

I am currently a Service Delivery Manager based in Brisbane, Australia.

With more than ten years experience in enabling the delivery of business driven, outcome-focussed services I  have worked with internal and external clients, across a broad range of industries from telecommunications and software engineering, to medical research and healthcare.

This has required me to be highly adaptable, and balance a willingness to learn the specific nuances of a new field, with an ability to adapt proven strategies and models from one environment to another.

In the last five years I have worked with a key government department and major telecommunications provider to establish a hardware support model that was new to both parties, providing the necessary levels of support for more than 53,000 users across over 330 geographically distributed sites the length and breadth of Queensland.

Following this, I moved to the medical software industry, as service delivery manager for a statewide laboratory information system, supporting public and private pathology.

I have been responsible for the establishment, management and analysis of critical business metrics to Senior Director level. I have also been responsible for coordinating joint vendor-client problem and incident management processes following an ITIL-based methodology.