Tag: service delivery

August 29, 2011 / Articles
Agreement by Cobrasoft via sxc.hu

Relationships are not built without communication – real communication. Your communication should demonstrate genuine empathy for your customers’ needs which will be the basis for building a mutually beneficial relationship with them.

Another key aspect of building a solid, lasting relationship with your customers will be the attitude you display toward them, and your mindset in dealing with them.

July 11, 2011 / 99words
April 29, 2011 / Articles

Expectation management is key – if the system or process is not performing as expected, there are two divergent causes. Either the system is not performing correctly, or the user expectation is incorrect.

April 8, 2011 / Articles

The SCAMPER framework is one approach to problem solving and brainstorming. It applies seven activities to the situation, and can be applied at either the macro or micro-level.

September 29, 2010 / 99words